SmartTask Mobile Patrols and Alarm Response apps help leading security company in South West England consistently meet SLAs and ensure officer welfare 

• Round the clock real-time information on operations ensures officer welfare
• Reduced admin and faster response on alarm callouts
• Detailed patrol information supports audit requirements
• Comprehensive reports demonstrate services provided against SLAs
• Accountability and visibility of service helps win new business

All-in-one solution from SmartTask opens the door to new business opportunities for Orion Safeguarding

Control Room operatives save 5 hours on check calls during a typical 8 hour night-shift, releasing time back to proactive monitoring and support

 Benefits at a glance

• Significant time saved on check calls – 5 hours on a typical 8 hour night-shift
• Ease of use, flexibility and configurability
• Security guards trust SmartTask to check in and check out, communicate the progress of their site patrols and manage their holidays in real-time and on the move
• Electronic forms log all site patrols and DOV vehicle checks
• Single repository for critical security guard documentation ensures compliance with important government certification such as SIA status
• One single integrated system provides clarity for the Control Room on all operations
• Success of SmartTask implementation kickstarts expansion to other parts of the organisation.
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Using SmartTask to manage mobile operations and client reports saves security company over 730 admin hours per year (100 working days)

Benefits at a Glance

• Simplified operations for staff deployment, client reports and service delivery with one system
• Saves time with easy to use app for staff to share site information and updates
• Reduced administration with electronic capturing of billable hours and site reports, equating to more than 730 hours a year (100 working days)
• Improved service delivery with quick response to alarm calls and customer updates to meet SLAs
• Helps support environmental goals with electronic systems replacing paper documentation, and operational efficiencies reducing fuel costs
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Security and Cleaning services group expands across South East with new office in London

Founded in 2013 TMS Protection specialises in training, management and security services for clients across the UK, including many local and national companies. With a client-focused ethos TMS Protection provides the full range of security services including; retail security, mobile security patrols, keyholding and alarm response, door supervisors, marshals and event staff.

Specialist security firm uses SmartTask software for daily operations, supporting its SIA Approved Contractor status

Benefits at a glance

• Immediate contact with officers saves time and streamlines operations
• Up to the minute, accurate reporting improves customer service
• Unlimited photos and documents added to site reports remove cumbersome paper trails
• Information stored securely is readily accessible, helping support SIA Approved Contractor audits
• Vehicle checks using SmartForms help maintain fleet for safety and reliability
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Replaced paper-based processes for timesheets mean faster reconciliation and billing for customers

With over 40 years of experience, Guardsman Group is the premier provider of security services in Jamaica and across the Caribbean. Guardsman supplies a range of services from close protection and investigation, to electronic security, CCTV and burglary alarms, to guarding, patrols and dog handling. With 6,000+ guards protecting over 1,600 locations, efficiency and visibility is the key to providing good customer service, while running a profitable business.

360 Alert Security is a well-established leading private security company based in Manchester. An accredited organisation, it provides a comprehensive range of security services nationwide, including retail and event security, reception and concierge, emergency response, keyholding services, gatehouse, manned guarding and facilities management.

City Security Services - Client focus

City Security, the bespoke security solutions specialist, has around 650 officers handling a wide range of services at over 100 sites across London and the home-counties. 

City Security had identified a number of areas for modernisation in the practices and procedures around mobile patrols. These were familiar issues such as being reliant on paperwork, phone calls and spreadsheets, the control room having to rely on updates from mobile officers or disjointed processes and mislaid forms leading to missed opportunities to invoice and customer service challenges.

City Security Services has adopted workforce management software SmartTask to support its ambitious growth plans within the UK. The bespoke security solutions specialist will use SmartTask to better manage and safeguard its team of 650 officers that handle a wide range of static, mobile, reception and firewatch services at over 100 sites across London and the home counties.

Gough & Kelly, a leading provider of security products and services across the north of England, has expanded the use of SmartTask to enhance its patrol monitoring and performance reporting capabilities at a second office in Yorkshire. The company has rolled out the workforce management software to its operation in Leeds, having already achieved significant operational improvements at its York business.

RCP21, a pioneering Community Interest Company (CIC), has used SmartTask to help set up and manage an in-house security operation at Langthwaite Business Park in South Kirkby, West Yorkshire. The workforce management software was adopted to coordinate a full-time team of officers, tasked with protecting 120 businesses located at the site, without the need to increase management and administrative resource within the organisation. SmartTask has since enabled RCP21 to deliver a superior security service in the most reliable and efficient manner.

Samson Security has adopted SmartTask to support the rapid growth of the business, which has seen the company treble in size in less than a year. The workforce management software is initially being used for electronic proof of attendance across more than 400 security officers and engineers that deliver a wide range of services including manned guarding, mobile patrol, alarm response and FM services.

Kingfisher Sec, a West London-based security specialist, has adopted SmartTask to support the rapid growth of the business by streamlining and automating critical business processes. The company will use the cloud-based software to handle employee scheduling, proof of attendance and operational reporting across a team of up to 50 security guards.

O M Security has achieved a host of benefits having consolidated its employee scheduling, patrol monitoring and mobile workforce management software requirements into a single system.

Consortio Security is one of the UK’s fastest-growing, most forward-thinking security businesses, dedicated to protecting property, information and people.

Namib Property Patrols Ltd the Oxfordshire-based security and protection company, is using employee scheduling and mobile workforce management software SmartTask to streamline operational processes, saving both time and money.

Established in 2007 CSM is an ever growing Company specialising in Static manned guarding, Door Supervision, Event security, Key Holding and alarm response as well as a range of mobile security services.

Kestrel Guards, founded in 1988, provides a high quality and reliable security service including manned guarding, mobile patrols, keyholding and alarm response services from six strategically placed offices in Hampshire, Dorset, Devon and Cornwall, the company serves a wide range of private and public sector customers across the South West and South Coast of England.

Corps Security, the UK’s most established and respected specialist security services provider, has appointed SmartTask as its preferred technology partner as part of a business improvement initiative designed to enhance contract delivery and increase operational compliance. The company will implement an advanced patrol monitoring and electronic DOB solution across 700 customer sites to gain added visibility and control over its manned guarding and mobile security operations.

Wilson James has appointed SmartTask as preferred technology partner and awarded it a deal for the supply of a mobile patrol and electronic smart form solution for a new security contract with National Museums.