SmartTask Security Features | select to view
Security company invests in technology systems to support security personnel for concierge, manned guarding and patrol services
Benefits
- Streamlining processes improves efficiency across the business, resulting in new business successes
- Integration with payroll ensures accurate pay and happier officers
- Control room has visibility of service delivery
- Portal provides customers with live information on patrols
- Accurate data used to support SIA audit requirements
- Detailed reports provide overview of business and support staff performance
Yorkshire-based security company reaps efficiency benefits using workforce management software to manage rosters, patrols and provide complete visibility of operations
Benefits
- Automating manual processes improves accuracy of data collected
- Reduced roster creation effort from three staff down to one
- Staff shift patterns now published 6 weeks in advance
- 3 hours per week saved on check calls
- Control room has greater visibility of services provided
- Portal provides customers live information on patrols
- Accurate data used to evidence ACS audit requirements
- Monthly welfare checks conducted using SmartTask app
- Detailed reports give management team accurate business overview
Business benefits
- Accurate and automated invoicing and payroll, saves 42 days per year
- More efficient processes and structures for growth help to win more business
- Full control and oversight of wages and budgets for planning
- Easy for staff to clock on/off and book holidays
- Customer portal provides immediate visibility of service delivery
“We've gone from being a start-up business into the growth phase, and having efficient systems and structures in place is a crucial requirement in enabling our expansion. SmartTask has helped us to achieve this.”
Security company with expanding mobile patrol services across Leeds and York uses workforce management software to streamline operations
Benefits
- 10 hours per week saved in invoice administration
- More accurate, faster invoicing improves cashflow and profitability
- Automating manual processes improve accuracy of data collected
- Control room has greater visibility and control of services provided
- Easy, detailed reporting frees up control team and keeps customers updated
- SmartForms save time for officers for site reports
Managing rapid business growth with SmartTask
City Group Security has enjoyed exponential growth in the last six years as a result of exceptional management, applying strong business values and investing in technology and systems to support its operations. Cara Clarke, Group Commercial Director of City Group Security, discusses how SmartTask workforce management software has been a key factor in helping the business both strategically and operationally to achieve its success.
- User friendly system enables rapid employee adoption and rollout
- Lone officer and site safety ensured with integrated check calls and monitoring of patrols
- Scheduling, booking on/off employees is easier and more accurate
- Time taken to carry out admin tasks reduced from hours to minutes
- Easily accessible reports on the business can be presented in different formats
- Easier to use, streamlined billing process
- Customer portal keeps clients fully informed of rosters, reports and patrol data.
SmartTask software optimises working processes, improving performance, response times and providing accurate payroll
• More efficient processes result in improved service delivery
• Easy to use interface improves communication for faster response
• Optimised allocation of resources contributes to cost savings
• Integration with accounting systems reduces errors and improves payroll accuracy
• Partnership approach to understand business key requirements ensures fast time to value
SmartTask Mobile Patrols and Alarm Response apps help leading security company in South West England consistently meet SLAs and ensure officer welfare
- Round the clock real-time information on operations ensures officer welfare
- Reduced admin and faster response on alarm callouts
- Detailed patrol information supports audit requirements
- Comprehensive reports demonstrate services provided against SLAs
- Accountability and visibility of service helps win new business
All-in-one solution from SmartTask opens the door to new business opportunities for Orion Safeguarding
Control Room operatives save 5 hours on check calls during a typical 8 hour night-shift, releasing time back to proactive monitoring and support
Benefits at a glance
- Significant time saved on check calls – 5 hours on a typical 8 hour night-shift
- Ease of use, flexibility and configurability
- Security guards trust SmartTask to check in and check out, communicate the progress of their site patrols and manage their holidays in real-time and on the move
- Electronic forms log all site patrols and DOV vehicle checks
- Single repository for critical security guard documentation ensures compliance with important government certification such as SIA status
- One single integrated system provides clarity for the Control Room on all operations
- Success of SmartTask implementation kickstarts expansion to other parts of the organisation.
Using SmartTask to manage mobile operations and client reports saves security company over 730 admin hours per year (100 working days)
Benefits at a Glance
- Simplified operations for staff deployment, client reports and service delivery with one system
- Saves time with easy to use app for staff to share site information and updates
- Reduced administration with electronic capturing of billable hours and site reports, equating to more than 730 hours a year (100 working days)
- Improved service delivery with quick response to alarm calls and customer updates to meet SLAs
- Helps support environmental goals with electronic systems replacing paper documentation, and operational efficiencies reducing fuel costs
Security and Cleaning services group expands across South East with new office in London
Founded in 2013 TMS Protection specialises in training, management and security services for clients across the UK, including many local and national companies. With a client-focused ethos TMS Protection provides the full range of security services including; retail security, mobile security patrols, keyholding and alarm response, door supervisors, marshals and event staff.
Specialist security firm uses SmartTask software for daily operations, supporting its SIA Approved Contractor status
Benefits at a glance
- Immediate contact with officers saves time and streamlines operations
- Up to the minute, accurate reporting improves customer service
- Unlimited photos and documents added to site reports remove cumbersome paper trails
- Information stored securely is readily accessible, helping support SIA Approved Contractor audits
- Vehicle checks using SmartForms help maintain fleet for safety and reliability
Replaced paper-based processes for timesheets mean faster reconciliation and billing for customers
With over 40 years of experience, Guardsman Group is the premier provider of security services in Jamaica and across the Caribbean. Guardsman supplies a range of services from close protection and investigation, to electronic security, CCTV and burglary alarms, to guarding, patrols and dog handling. With 6,000+ guards protecting over 1,600 locations, efficiency and visibility is the key to providing good customer service, while running a profitable business.
360 Alert Security is a well-established leading private security company based in Manchester. An accredited organisation, it provides a comprehensive range of security services nationwide, including retail and event security, reception and concierge, emergency response, keyholding services, gatehouse, manned guarding and facilities management.
City Security Services - Client focus
City Security, the bespoke security solutions specialist, has around 650 officers handling a wide range of services at over 100 sites across London and the home-counties.
City Security had identified a number of areas for modernisation in the practices and procedures around mobile patrols. These were familiar issues such as being reliant on paperwork, phone calls and spreadsheets, the control room having to rely on updates from mobile officers or disjointed processes and mislaid forms leading to missed opportunities to invoice and customer service challenges.
City Security Services has adopted workforce management software SmartTask to support its ambitious growth plans within the UK. The bespoke security solutions specialist will use SmartTask to better manage and safeguard its team of 650 officers that handle a wide range of static, mobile, reception and firewatch services at over 100 sites across London and the home counties.
Gough & Kelly, a leading provider of security products and services across the north of England, has expanded the use of SmartTask to enhance its patrol monitoring and performance reporting capabilities at a second office in Yorkshire. The company has rolled out the workforce management software to its operation in Leeds, having already achieved significant operational improvements at its York business.
RCP21, a pioneering Community Interest Company (CIC), has used SmartTask to help set up and manage an in-house security operation at Langthwaite Business Park in South Kirkby, West Yorkshire. The workforce management software was adopted to coordinate a full-time team of officers, tasked with protecting 120 businesses located at the site, without the need to increase management and administrative resource within the organisation. SmartTask has since enabled RCP21 to deliver a superior security service in the most reliable and efficient manner.
Samson Security has adopted SmartTask to support the rapid growth of the business, which has seen the company treble in size in less than a year. The workforce management software is initially being used for electronic proof of attendance across more than 400 security officers and engineers that deliver a wide range of services including manned guarding, mobile patrol, alarm response and FM services.
Kingfisher Sec, a West London-based security specialist, has adopted SmartTask to support the rapid growth of the business by streamlining and automating critical business processes. The company will use the cloud-based software to handle employee scheduling, proof of attendance and operational reporting across a team of up to 50 security guards.
Smarttask Performance
Smarttask is in use every day by hundreds of users, and we measure our performance on the volume and value of use.
The figures shown here are based on a typical month in 2022, and will give you an idea of just how reliable, useful and popular Smarttask apps are
Smarttask scheduled 3,316,000 hours, logged
466,800 shifts as completed and
920,114 users booked on and off
198,565 Patrols were monitored with
1,888,262 patrol points scanned
432,000 Lone Worker protection calls made and
79,500 Smartforms completed
In the office..
about £31,000,000 in wages calculated and
34,900 employees managed