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Man Commercial Protection

Man Commercial Protection

MAN Commercial Protection  is a nationwide provider of security services which includes a wide variety of services being delivered to a range of sectors. The security company holds SIA Approved Contractor Status and works to the highest recognised industry standards as demanded by the police, fire and rescue services and insurance industry.

The Challenge

MAN Commercial Protection was looking to replace existing guard tour patrol devices that no longer net the needs of the business. The company wanted to adopt an advanced workforce management solution that would help better manage and monitor around 100 mobile and manned guards whilst onsite at customer locations.

The Solution

SmartTask Attend Security & Mobile Guard was chosen for a trial with its key holding and alarm response officers as it met the criteria for tracking and logging time at locations and checkpoints as well as giving real-time reporting alongside a secure customer portal which enables customers to see in real-time which actions have been taken. Alongside meeting the criteria, SmartTask Attend Security & Mobile Guard includes the ability to program location tags with the relevant risk assessment information safely and confidentially, while allowing visiting officers immediate access to the information.

The Benefits

MAN Commercial Protection selected Skillweb’s SmartTask, suitable for Android smartphones, following a successful trial which helped deliver service improvements through greater workforce visibility and control. During the pilot, the mobile application proved to be a highly simple, flexible and user-friendly solution that provided access to real-time and historical data to provide complete transparency of all security officers operating remotely.

Using strategically-located NFC tags (the same technology used for contactless payment and electronic ticket smartcards such as Oyster) and QR codes, guards have to simply swipe over their mobile device over each unique tag to effectively log time, GPS location and activity onsite. This has enabled office-based controllers and customers to monitor the status of guards and confirm the completion of scheduled visits and rounds via a web-based portal. MAN Commercial Protection also uses SmartTask to generate working time and customer reports by operative or location.

  • SmartTask is helping support MAN Commercial Protection’s business development strategy by enabling it to add value and boost service levels for new and existing customers. Furthermore, it supports the company’s accreditation’s, demonstrating a continued commitment to adopting leading technology solutions, which ensures all staff and security officers can do their jobs to the highest possible standard.

"SmartTask Security has already shown to be a cost effective and highly functional security guard check call system, that will help us to improve customer service, achieve operating efficiencies and support business development. Our previous standalone guard tour device was both cumbersome and complicated, so we needed a new solution that demonstrate our commitment to using leading technology to achieve continuous improvement". Chris Smith, Operations Manager at MAN Commercial Protection Ltd.

Man Commercial Protection - Related Apps

SmartTask Mobile Patrol

Provide reliability and accountability for your customers by using SmartTasks’ Mobile Patrol module. You will have real-time situational awareness of where your security officers are. Scanning checkpoints via tags and directly submitting incident reports with photos from an enabled smartphone are just examples of the capabilities of this module.

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SmartTask Static Patrol

SmartTask’s Static Patrol app allows employees to book on and off their shifts, make check calls, scan check points, raise alerts and submit incident reports via electronic forms. Employee well-being is also monitored as the app can provide check calls and access to site based documentation often critical to their safety, that must be viewed and confirmed. 

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