How does SmartTask help with mobile patrols, alarm response and keyholding activities

SmartTask is invaluable for efficiently managing mobile patrols, alarm response, and keyholding activities for manned guarding companies. These operations are critical for providing comprehensive security solutions, building client trust, minimizing risks, enhancing operational efficiency, and promoting overall business success. It offers features that optimise planning, execution, and reporting of these crucial security operations.


  • Enhanced Security
  • Rapid Incident Response
  • Customer Satisfaction
  • Liability Reduction
  • Risk Mitigation
  • Operational Efficiency
  • Legal Protection
  • Business Reputation
  • Client Retention
  • Business Growth


  • Scheduled and Responsive: SmartTask enables accurate scheduling of mobile patrol routes, plus a call-out process for alarm response, and keyholding assignments. It ensures guards are assigned to the right locations at the right times.
  • Real-Time Tracking: SmartTask GPS tracking, allowing supervisors to monitor guards' locations during mobile patrols and alarm response activities in real time.
  • Dispatch and Communication: SmartTask facilitates communication between guards, supervisors, and the control room. Guards receive alerts and instructions through the SmartTask Engage app, ensuring timely response to alarms and incidents.
  • Assignment Instructions: SmartTask stores the Assignment Instructions associated with a location. These are displayed to the dispatcher and are securely shared with the guard through the SmartTask Engage app. 
  • Site Safe: SmartTask can be set to require the guard attending an Alarm call-out co confirm they are safe via the SmartTask Engage app. If the guards does not respond within a given time, the control room is notified by an alarm triggering on the dispatch dashboard. 
  • Incident Reporting: Guards can use SmartTask’s Engage app to report incidents, actions taken, and observations during mobile patrols, alarm responses, and keyholding tasks. This information can be captured via an electronic form on their device and submitted in real-time, crucial for documentation and future reference. 
  • Key and Keyholder Management: SmartTask helps manage key related information including seal number, key locations, and keyholders details. Keys are also entered into a traffic light key auditing process, helping to comply with standards and best practice. Keys can be assigned to the guard attending a call out or performing other keyholding duties, and booked back in on their return. 
  • Automated Notifications: SmartTask sends automated notifications to guards for upcoming assignments, ensuring they are well-prepared and informed about their responsibilities. 
  • Checkpoints and Evidence: Guards can scan checkpoints using SmartTask’s Engage App, providing timestamped and geo-located evidence of their presence at specific locations. This documentation can be essential for proving completed patrols or alarm responses. Check pint can also be programmed with questions or links to online resources or an electronic form. 
  • Reporting and Analytics: SmartTask generates comprehensive reports and analytics on mobile patrols, alarm responses, and keyholding activities. These insights inform decision-making and performance assessment. 
  • Payroll and Billing Integration: SmartTask’s Mobile Operations module is fully integrated with our pay and bill features allows for seamless staff pay and customer invoicing. 

Case Study - City Security Services

City Security, the bespoke security solutions specialist, has around 650 officers handling a wide range of services at over 100 sites across London and the home-counties.  City Security had identified a number of areas for modernisation in the practices and procedures around mobile patrols. These were familiar issues such as being reliant on paperwork, phone calls and spreadsheets, the control room having to rely on updates from mobile officers or disjointed processes and mislaid forms leading to missed opportunities to invoice and customer service challenges.

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Case Study - Eboracum UK

Eboracum UK, a York-based security specialist, has rolled-out workforce management tool SmartTask across its mobile and onsite teams to enhance the company’s patrol monitoring and electronic reporting capabilities.
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Case Study - Risk Management

Risk Management Security Services are Specialist in security services - a market leading security company providing Mobile Security Guards, Security patrols, Keyholding and Alarm Response services.

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Case Study - Kestral Guards

Kestrel Guards, founded in 1988, provides a high quality and reliable security service including manned guarding, mobile patrols, keyholding and alarm response services from six strategically placed offices in Hampshire, Dorset, Devon and Cornwall, the company serves a wide range of private and public sector customers across the South West and South Coast of England.
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Case Study - Corps Security

Corps Security, the UK’s most established and respected specialist security services provider, has appointed SmartTask as its preferred technology partner as part of a business improvement initiative designed to enhance contract delivery and increase operational compliance.
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Case Study - MAN Commercial Protection

MAN Commercial Protection was looking to replace existing guard tour patrol devices that no longer net the needs of the business. The company wanted to adopt an advanced workforce management solution that would help better manage and monitor
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