Cleaning Time & Attendance

SmartTask Cleaning

SmartTask Cleaning is a time and attendance, workforce management solution for commercial and domestic cleaning service providers. With our solution, you will plan, manage, conduct and measure staff activities – more effectively. You’ll also quickly experience less admin, better performing, more accountable staff, significantly enhanced service quality, and contract compliance – helping you retain and win more customers.

 

Our system will continue to adapt to meet your needs and help you differentiate your business by enabling:

  • Time and attendance – to provide visibility of how your client contracts are being serviced
  • Knowledge of where your staff are when completing work
  • Paperless audits capturing performance trends and communicating these to customers – via a reporting dashboard
  • Automating health and safety compliance through electronic safety equipment inspections and COSHH compliance forms
  • Improved student accommodation inspections, allowing cleaning teams to capture an audit trail of maintenance and cleaning activities required for onward billing/resolution
  • Automating Supervisors/managers performance reports

SmartTask Cleaning is cloud-based, so it doesn’t require costly integration, you only pay for what you need – and you’ll benefit from regular updates and new features. Our ISO27001 accreditation and industry-led technology means that you’re in safe hands – and our UK based helpdesk ensures that support is highly responsive and effective too.

Time and Attendance

Capture integrated proof of time and attendance to monitor the status of your staff as they complete their work. Staff can use a simple smartphone application to scan tags to record shifts. Where appropriate, on-screen signature capture provides additional proof of service.

Other staff (without smartphones) simply book on/off shifts and submit check calls via a telephone and a secure PIN code. You can also complete check calls – minimising lone worker protection overheads and ensuring staff are safe.

Benefits

Accurately record the times that employees have started and ended their shifts

Support duty of care to staff and keep them happy

Simple to use

Reduce operational costs by automating the process of how shifts get started ended as well as how check calls get made

Know your employees are safe without having to call them

Rostering

Automatic Workforce RosteringAutomatically create rosters across multiple locations – for months in advance. Intelligent Rostering automatically suggests best matched employees – based on various criteria such as skills & qualifications, availability, historical shift patterns, and working time directive. User permissions and controls also ensure that service users gain an insight into related data – while having visibility of the full audit trail too.

Benefits

Reduce scheduler involvement and the dependency on their knowledge of the workforce

Dramatically increase the speed and efficiency of the rostering process

Minimise the likelihood of breaches in service compliance

Maximise shift profits by ensuring staff are never rostered to a shift where you would make a loss

Know and have confidence that the most suitable employees have been scheduled

Expedite the shift confirmation process using MySmartTask

Capture ad-hock work so that Management KPI’s are complete and support business justification for extra resources

Boost customer satisfaction!

Onboarding & Vetting

Staff Onboarding and screening made better

HR

payroll-hr-invoiceManage employee records, holiday, absence and certificate management along with payroll and service billing. You can automatically arbitrate employee pay to your parameters. Shifts outside these parameters requiring manual arbitration, can easily be identified and actioned quickly. Exportable reports can be integrated with SAGE and provide essential payroll and billing data – along with holiday accrual and absence management.

Benefits

Safeguard contractual commitments by ensuring that only qualified employees are suggested for shifts

Accelerate payroll and billing using SmartTask’s integrated reports

Easily access attendance records for every employee

Increased transparency for both employees and customers

Boost morale among staff by reducing employee pay disputes and resolving any disputes that do arise more quickly

Payroll lock down provides a consistent source of data for reconciliation

Streamline the holiday request process

Integrated holiday management makes rota management more efficient

Mobile Workers

SmartTask Mobile WorkersEmployees can book onto their shifts, view their daily work, make check calls and scan site checkpoint tags to prove that predefined routes have been visited. The app also allows employees to fill in electronic forms, raise alerts, complete audits and submit incident reports.

Benefits

Deliver the service you’ve promised and prove it!

Cutting down the time spent on producing reports

Add management kpi’s for remote workers where previously it was impossible to measure what they were doing

Make employees more effective workers

Identify poorly performing employees

Reduce paper forms, centralise storage and retrieval and improve management of the process the forms are designed to support

Customer Interactions

Benefits

Give customers access to a web portal where they can see all their requests, any incidents reported by your cleaning team and cleaner time and attendance

Share maintenance issues and security concerns identified by your cleaning team with customers increasing perceived value

Give customers the technology to report issues, stock replenishment requests, damage, customer feedback directly in to your customer records

Automate stock replenishment requests

Simplify customer feedback

Real-time Visability

SmartTask real-time visabilityLive monitoring provides an instant real-time overview of how your business is performing as the day unfolds. You can quickly identify where critical issues are occurring and respond effectively to ensure that compliance is achieved and customer satisfaction maintained.

By highlighting critical issues such as late arrivals, missed check calls and incidents, as they occur, the live view allows you to be proactive and manage by exception. This provides management visibility of staff performance and how they’re being kept safe.

Benefits

Effectively manage contract delivery and view recently completed work

Certify attendance across both mobile and static teams

Provide duty of care to staff and support them whilst out in the field

Enhance customer satisfaction

Improve Operational Control and deal with incidents quickly and effectively

Email alerts remove the need for someone to be permanently sat in front of the monitoring screen

Avoid having to make hourly calls to employees to check on their welfare

Audit & Inspection Services

Capture and store valuable auditing and inspection data such as cleaning standards audits and equipment checks – such as a defibrillator, fire safety or first aid.

Benefits

Consolidate current paper based processes in to an up to date electronic system

Schedule regular work and be confident that managers will be alerted if the work is not completed to plan

Expand the range of services offered

Delight your customers and show them how you have embraced technology to improve the service you deliver

SmartTask Overview

SmartTask In Action

SmartTask at Airshow

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