SmartTask Care is a domiciliary care worker scheduling and planned homecare visit monitoring solution, designed to help you operate more effectively, protect your staff and ensure customers receive the highest quality of care. With our solution, you will plan, manage, conduct and measure staff activities – more effectively. You’ll also quickly experience less admin, better performing, more accountable staff and contract compliance – helping you retain and win more customers.
- Save administration time and costs
- Free up more time to care
- Increase productive care time with service users
- Data captured to show that care is delivered to plan
- Comply with a duty of care
- Simplifies rota planning and removes uncertainty in confirmation of employees to shifts
- Captures attendance and escalates to management if posts are not filled
- Provides a source of KPI data, simplifying evidence-based employee performance management
- Centralises holiday management including holiday requests and sign off
- Manages audit allocation, centralises storage and retrieval and enables additional evidence such as photos to be added
- Incident capture with photos and GPS location to improve incident management and ensure incidents are dealt with
- Automates inspections so procedures are followed and completed to schedule
- Centralises certificate management with notification when certificates or training courses need refreshing
SmartTask Care is cloud-based, so it does not require costly integration, you only pay for what you need – and you will benefit from regular updates and new features. Our ISO27001 accreditation means that you are in safe hands – and our UK based helpdesk ensures that support is highly responsive and effective too.
The SmartTask Mobile app provides a simple and efficient means of capturing care as it is being delivered – allowing tasks to be recorded immediately and without completing time-consuming forms. Similarly, the smartphone provides access to supporting information and special instructions or even care notes subject to your policy and procedures.
Manage employee records, holiday, absence and certificate management along with payroll and service billing. You can automatically arbitrate employee pay to your parameters. Shifts outside these parameters requiring manual arbitration can easily be identified and actioned quickly. Exportable reports can be integrated with SAGE and provide essential payroll and billing data – along with holiday accrual and absence management.
With at-a-glance visibility, Live View is an interactive dashboard for you to monitor the delivery of care – so you avoid unfulfilled shifts and missed care visits. Your admin teams can track the attendance, care visit status and safety of care workers in care homes, or in the field, and respond quickly to any operational issues, alerts – or lone worker alarms.
Care workers can use a simple smartphone application to scan tags to record shifts and service users visited. Where appropriate, on-screen signature capture provides additional proof of service. Other staff (without smartphones) simply book on/off shifts and submit check calls via a telephone and a secure PIN code.
This provides an extremely powerful and flexible capacity for replacing paper-based business processes with electronic forms. Almost any routine, or event-driven data capture activity can be automated with workflow logic, GPS location/time/date, camera and signature capture.
Information can be exported to spreadsheet or collected by your system – accessing a secure database interface.
Our experienced analysts are on hand to help you design SmartForm ‘apps’ – tailored to your specific requirements.
Experience a clear, concise and accurate view of all your activity through advanced reporting capabilities. A range of user, financial and executive reports enables you to analyse performance and provide essential information to clients. Data can also be uploaded to other back office systems, including billing and payroll – saving time and eliminating manual input mistakes. Being accountable and transparent will help to win more business.