Road Traffic Solutions uses Smarttask

Road Traffic Solutions selects SmartTask workforce management for new Events division

National traffic management and road closure firm expands Events business with support from SmartTask software

Benefits at a glance

  • Electronic booking on and off saves time for staff, and ensures accuracy
  • SmartTask reporting gives clarity to the business, and the client
  • Provides proof of delivery of Event services

Road Traffic Solutions selects SmartTask workforce management for new EventsRoad Traffic Solutions is a market leading Traffic Management organisation that prides itself on offering an exceptional service at a fair and competitive price. Based in Scunthorpe, Lincolnshire, with seven depots based strategically throughout the UK the company is able to provide comprehensive traffic management solutions nationally. Clients include many local authorities, and event organisers. The company provides a full range of services from hiring road closure equipment, providing suitably qualified personnel, project management and training.

Expanding the Business – Events Management

Managing traffic and road closures are a key part of successfully running some of the largest sporting and mass participation events, including the Commonwealth Games, the Queens Jubilee, Prudential Ride London, London Triathlon and the Cheltenham Festival.

When the company decided to launch a new division that focused primarily on events, Total Event Solutions, Managing Director, Richard Green knew exactly what was required. “Having used the SmartTask system in the past I knew that they could deliver the solution we were looking for.”

Currently being rolled out across the business, SmartTask is being used for selected events while giving the business time to evolve from a reliance on spreadsheets and manual processes. Operatives are sent details of their shifts and are able to book on and off using the SmartTask app. This ensures the validity of data collected within the system, resulting in highly accurate reports, which in turn ensures fewer queries and fast invoice settlement.

Detailed Reporting keeps Customers happy

Richard explains, “There is a sea-change within the events sector where customers now require to know exactly how many staff were deployed when and at which location. With the SmartTask solution we are able to send granular details of services provided with our invoices, so there is no doubt in the customer’s mind that we have delivered all that we contractually agreed to.”

“The clarity and insights that the SmartTask reports give the business made this an obvious decision for me. Using SmartTask we can see exactly what services and shifts have been delivered to the client, and we can see where the key risks are, if any.”

“SmartTask is supporting the expansion of our business and enables us to proactively demonstrate to our customers that we have delivered on our promises.”

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