Overview - Facilities & Estate Management

Overview - Facilities & Estate Management

SmartTask FM is a workforce management solution that provides facilities and estates managers with the tools to optimise staff productivity and generate the information required to demonstrate performance and compliance.

SmartTask continues to evolve to meet the needs of our Users and incorporates an increasing range of innovative features such as flexible electronic forms. With SmartTask FM you can better manage:-

  • Front desk and reception staff – rota planning and proof of attendance
  • Caretaking teams – student accommodation inspections
  • Health and safety compliance teams – safety equipment inspections
  • Security officers – security patrols
  • Cleaning staff – proof of attendance
  • Supervisors / managers – performance reports

Selected by over 200 companies across the UK and beyond, our solution will help you to better plan, manage, deliver and report on your services. With savings of 5 days per month on shift planning (IPM) or 30% on security management time (Wilson James), you’ll also quickly experience significantly enhanced service quality, and customer satisfaction – helping you retain and win more customers.

"We are committed continuous improvement within campus operations and estate management to provide high levels of service to students in the most cost effective way possible. We simply would not have been able to achieve our objective without SmartTask, which has already become an essential management tool within our operation.”  Sandy Shaw, Campus Operations Manager, Estates and Facilities

Key Features

  • Provides a source of KPI data, simplifying evidence-based employee performance management
  • Automates inspections so procedures are followed and completed to schedule
  • Manages audit allocation, centralises storage and retrieval and enables additional evidence such as photos
  • Incident capture with photos and GPS location to improve incident management and ensure incidents are dealt with
  • Manages audit allocation, centralises storage and retrieval and enables additional evidence such as photos
  • Incident capture with photos and GPS location to improve incident management and ensure incidents are dealt with
  • Simplifies Rota planning and removes uncertainty in confirmation of employees to shifts
  • Captures attendance and escalates to management if posts are not filled
  • Centralises holiday management including holiday requests and sign off
  • Centralises certificate management with notification when certificates or training courses need refreshing

SmartTask is cloud-based, so it doesn’t require costly integration, our hosting infrastructure maintains the highest reliability and security standards. Our availability target is 99.95%, outside planned maintenance windows

  • Scalable infrastructure to meet your needs
  • 24/7 monitoring
  • 1gbps redundant network connections
  • Protection against DDOS attacks at OSI levels 3, 4 and 7
  • Server switch-over configuration for seamless recovery
  • ISO27001 accreditation
  • G-Cloud 10

You only pay for what you need – and you will benefit from regular updates and new features. Our reliability and experience mean that you are in safe hands – and our UK based helpdesk ensures that support is highly responsive and effective too.


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