A drive to solve business problems and a commitment to quality sees workforce management software for security and cleaning industries continue to prosper
SmartTask, a UK-based developer of cloud workforce management solutions, is celebrating the 25th anniversary of its founding. 25 years of driving innovation, solving challenges, and pushing the boundaries of what's possible in the security, cleaning and facilities management industries. From modest beginnings SmartTask is now a trusted partner for businesses of all sizes across the UK and beyond.
Established in 1999, in the founder’s garage, the company discovered a niche in parcel tracking. Having secured an initial contract with BT Supply Chain, the company went on to count organisations such as DHL, Yodel and several national postal organisations amongst its customers. With the advent of NFC-enabled smartphones, SmartTask expanded into developing a workforce management platform for the security services industry. Harnessing expertise from the FM industry, the solution was extended to include rostering and scheduling software to cover cleaning as well as security.
In 2020 the parcel tracking side of the business was acquired by Escher, where it became the foundation for their successful global parcel tracking software division, allowing the company to focus on its SmartTask workforce management software.
Today SmartTask provides regular updates to its platform, filled with ideas from within the UK security and cleaning industry, the focus always on using emerging technology tools to deliver practical value to customers. The company has worked closely with over 300 organisations in the last quarter century, has over 50,000 regular users, and processes over £372,000,000 worth of payroll calculations per annum. The latest SmartTask product update included 23 enhancements that were requested/suggested by 8 different clients.
Last year SmartTask software:
- handled over 5.16 million check and welfare calls
- scheduled 94 million hours, logged 5.5 million shifts, and recorded 11 million staff book on/off transactions
- sent nearly 1 million (952k) electronic forms with information about run lists, site checks, and alarm responses
Paul Ridden CEO and founder of SmartTask commented, “Our objective has always been to harness the very latest in technology to design software that provides usable solutions to make our clients lives easier and their operations run more smoothly, adding value to their business. This has stood us in good stead. As we look to the future, we're more inspired than ever to continue innovating with passion, creativity, and striving for excellence.
“The success we’ve achieved wouldn't be possible without the commitment of our talented team, the partnership and trust of our clients, and the support of our security, cleaning and FM community. Thank you to our partners, clients and staff for being part of this magnificent journey.”