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About Us

SmartTask is based in sunny High Wycombe, UK. Our aim is to build long term, partnership based relationships with our customers and, with the benefit of their insights, constantly improve our workforce management solutions to ensure they continue to meet the needs of our customers in the ever-evolving service delivery sectors.

Paul Ridden CEOPaul Ridden, CEO, has spent most of his working life in the computer industry, with the last ten years spent building software solutions for the security, cleaning, FM and logistics sectors. Part of Paul’s role is to use his passion and entrepreneurial approach to build a technology team that can develop and deliver affordable software solutions that take advantage of the latest technologies and help deliver value to all SmartTask Users, large and small.

SmartTask’s next-generation technology is developed in the UK, we have over 20 years’ experience and a great track record of creating leading-edge, cloud-based, mobile workforce solutions. Our highly intuitive and simple to use solutions are being continually enhanced by our in-house technical team, who have deep industry experience gained from working extensively with our customers.

The result is a workforce management solution, with a rich variety of industry-leading features – that radically improves the way your services are delivered and managed.

Results for customers include a significant reduction in administrative time and costs – with greater operational control, performance and higher quality service delivery – that is consistently contract compliant.

ISO 27001 : 2013

We have been ISO 27001 : 2013 compliant since Aug 2017, and continue to prioritise maintaining our accreditation as it is a clear signal to our customers that we have a strong commitment to ensuring that proper security controls are in place to protect the information and data we hold:

  • Demonstrating compliance with internationally recognised standards of information security.
  • Keeping confidential information secure by putting in place robust security policies and access management, allowing for the secure exchange of information
  • Minimising risk exposure, providing customers and stakeholders with confidence
  • Enhancing customer satisfaction
  • Building a culture of security within our business


We have a long term commitment to reducing the impact of our business activities on the environment, that’s why we’ve invested in becoming a Certified Carbon Neutral Business, read more on our Sustainability page.


We work with a small group of service providers, each experts in their field, to bring our customers the tools they need, read more on our Partners page.

Smarttask Performance

Smartask is in use every day by hundreds of users, and we measure our performance on the volume and value of use.
The figures shown here are based on a typical month in 2021, and will give you an idea of just how reliable, useful and popular Smarttask apps are
Smarttask Scheduling

Smartask scheduled 3,265,900 hours, logged
464,905 shifts as completed and
921,975 users booked on and off

198,565 Patrols were monitored with
2,184,220 patrol points scanned

326,951 Lone Worker protection calls made and
61,726 Smartforms completed

In the office..
about £31,000,000 in wages calculated and
30,500 employees managed