SmartTask Security

Security Guard Patrol

SmartTask Security is a highly advanced and easy to use employee scheduling and workforce management solution for the security services companies. With our solution, you will plan, manage, conduct and measure staff activities – more effectively. You’ll also quickly experience less admin, better performing, more accountable staff, significantly enhanced service quality, and contract compliance – helping you retain and win more customers.

Designed by industry experts, SmartTask Security encapsulates best practice for static site guarding and mobile patrol services, so you can:

  • Fast-track soft service set-up to match contractual agreements
  • Intelligently automate the roster generation process and shift scheduling
  • Deliver value-added services – including; fire, safety & first aid equipment checks
  • Effortlessly define in-shift patrols using an intuitive workflow creation function
  • Centralises holiday management including holiday requests and sign off

SmartTask Security is cloud-based, so it doesn’t require costly integration, you only pay for what you need – and you’ll benefit from regular updates and new features. Our ISO27001 accreditation and industry-led technology means that you’re in safe hands – and our UK based helpdesk ensures that support is highly responsive and effective too.

Rostering

rostering-200pxAutomatically create rosters across multiple locations – for months in advance. Intelligent Rostering automatically suggests best matched employees – based on various criteria such as skills & qualifications, availability, historical shift patterns, and working time directive. User permissions and controls also ensure that service users gain an insight into related data – while having visibility of the full audit trail too.

Benefits

Reduce scheduler involvement and the dependency on their knowledge of the workforce

Dramatically increase the speed and efficiency of the rostering process

Minimise the likelihood of breaches in service compliance

Maximise shift profits

Know and have confidence that the most suitable employees have been scheduled

Expedite the shift confirmation process using MySmartTask

Increase your chances of fulfilling and getting paid for extra cover requests

Boost customer satisfaction!

Dial-In

Dial-In-200pxYou can record basic proof and time of attendance at customer sites, by getting employees to dial in from onsite phones to book on and off their shifts. Hourly check calls can also be made to confirm their welfare.

Benefits

Accurately record the times that employees have started and ended their shifts

Support duty of care to staff and keep them happy

Simple to use

Reduce operational costs by automating the process of how shifts get started ended as well as how check calls get made

Know your employees are safe without having to call them

Patrols / Guard Tours

Security Patrols & Guard ToursEmployees can patrol predefined routes by scanning NFC checkpoint tags or iBeacons to prove attendance. The app also allows your employees to book on and off their shifts, make check calls, raise alerts and submit incident reports. In addition, employees can use the app to fill in electronic forms as well as view and confirm they have read site based documentation that may be critical to their well-being.

Always being at the forefront of innovation, SmartTask is the first patrol monitoring system to have integrated FLIR™ thermal imaging, allowing manned security providers to offer their customers enhanced services and keep their security officers safe against hidden threats.

Benefits

Make employees more effective workers

Deliver the service you’ve promised and prove it!

Cutting down the time spent on producing reports

Ensure that the latest versions of your company policies are propagated to and acknowledged by your workforce

Win more new business by adding value added services

Identify poorly performing employees

Ensure employees have access to relevant training material, risk assessments, health and safety information and latest operational procedures

Control Room

Control RoomLive monitoring features provide an instant, real-time overview of how your business is performing each day. This helps you to quickly identify where critical issues are occurring and respond effectively – to ensure that compliance is achieved and customer satisfaction maintained.

By highlighting critical issues such as late arrivals, missed check calls and incidents as they occur the live view allows you to be proactive and manage by exception, giving management visibility of how your security officers are performing and helping to keep them safe.

Benefits

Effectively manage contract delivery and view recently completed work

Certify attendance across both mobile and static teams

Provide duty of care to staff and support them whilst out in the field

Enhance customer satisfaction

Improve Operational Control and deal with incidents quickly and effectively

Email alerts remove the need for someone to be permanently sat in front of the monitoring screen

Avoid having to make hourly calls to employees to check on their welfare

Smart Forms

This provides an extremely powerful and flexible capacity for replacing paper-based business processes with electronic forms. Whether it’s inspections, audits, or safety equipment checks – almost any routine, or event-driven data capture activity, can be automated with workflow logic, GPS location/time/date, camera and signature capture.

Information can be exported to a spreadsheet or collected by your system – accessing a secure database interface. Our experienced analysts are always on hand to help you design SmartForm ‘apps’ – tailored to your specific requirements.

Benefits

Effectively manage contract delivery and view recently completed work

Certify attendance across both mobile and static teams

Provide duty of care to staff and support them whilst out in the field

Enhance customer satisfaction

Improve Operational Control and deal with incidents quickly and effectively

Email alerts remove the need for someone to be permanently sat in front of the monitoring screen

Avoid having to make hourly calls to employees to check on their welfare

Vetting

SmartTask Vetting is our BS7858 compliant background checking and pre-employment screening compliance solution. Designed to ensure that security service providers can easily follow a sophisticated, consistent and approved process, businesses can undertake thorough background checks that meet the necessary standards – including BS7858.

SmartTask Vetting allows companies to comply with legal regulations such as 10-year working history, DBS checks, right to work or GDPR and meet contractual expectations of new and existing clients. Safely providing a range of personnel, based on the nature of a location or required security clearance and avoiding the costs and risks associated with failed screening processes.

SmartTask Vetting captures employee details, ensures they are tested, have the relevant history and confirms they have the skills required. It will also ensure that employees are made aware of any health and safety risks, as well as confirming they have signed the appropriate documentation to verify they have been trained to undertake the work.

SmartTask removes the need to store paper copies of certificates and identification documents, you can now store them electronically alongside the vetting record. It is even possible to use the camera in a smartphone or tablet to capture copies out in the field.

Benefits

BS7858 compliant

Removes the need to store paper copies of certificates and identification documents

Avoid costs and risks associated with failed screening processes

Comply with legal regulations (DBS checks, right to work, GDPR etc)

Daily Occurrence Log

The Daily Occurrence Book and been replaced by the convenient, flexible and powerful SmartTask Daily Occurrence Log (DOL). Our web-based replacement adds features like photos and text-to-voice, whilst removing the cost of providing, distributing and archiving paper-based logs.

As part of the SmartTask workforce management solution, creating an entry to the new DOL module via a PC, smartphone or tablet is easy. Simply key in the information or use voice-to-text on a SmartTask-enabled device and have it electronically transcribed. Pictures can be attached to entries directly from the device’s camera to create a complete record.

Entries can be consolidated across multiple sites and collated into user-defined sub-categories e.g. high priority incidents, notable events or low priority information. Incidents can be escalated to a control room or management team with an automated alert and communication with customers is effortless.

Benefits

Cost saving (no more buying books)

Logs managed centrally for multiple sites

Complete text with photo entries

Client visibility

HR, Pay & Bill

payroll-hr-invoiceSmartTask’s arbitration engine automatically arbitrates employee pay and customer billing. Shifts requiring manual arbitration can easily be identified and actioned in bulk. SmartTask’s exportable reports are integrated with SAGE and provide essential payroll and invoice data, holiday accrual and absence data – as well cost/revenue comparisons indicating location profitability.

Benefits

Safeguard contractual commitments by ensuring that only qualified employees are suggested for shifts

Accelerate payroll and billing using SmartTask’s integrated reports

Easily access attendance records for every employee

Increased transparency for both employees and customers

Boost morale among staff by reducing employee pay disputes and resolving any disputes that do arise more quickly

Payroll and invoice lock down provides a consistent source of data for reconciliation

Prevent erroneous and unforeseen holiday pay outs

Provisions made to support both fixed and flexible billing options as well as billing for extras

SmartTask Videos

Please take a moment to view our videos to see how SmartTask can help your business.

Control Room Demo

SmartTask Security

Guard Tour Demo

SmartTask Overview

Rostering Demo

UOW Case Study

University of Wolverhampton Case Study

City Security Article

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