Risk Management Security Services are Specialist in security services within the private and public sector throughout London, Buckinghamshire, Berkshire, Oxfordshire and Northamptonshire. Established in 1976, Risk are now a market leading security company providing Security Guards, Security patrols, Keyholding and Alarm Response services.
Whilst Risk management already had in place a security management solution it was found to be both unreliable and technically inefficient in providing patrol timing verification. Reporting weekly information back to clients about when and where officers attended was time-consuming and costly.
SmartTask Attend Security & Mobile Guard was chosen for a trial with its key holding and alarm response officers as it met the criteria for tracking and logging time at locations and checkpoints as well as giving real-time reporting alongside a secure customer portal which enables customers to see in real-time which actions have been taken. Alongside meeting the criteria, SmartTask Attend Security & Mobile Guard includes the ability to program location tags with the relevant risk assessment information safely and confidentially, while allowing visiting officers immediate access to the information.
During the initial trial, Risk Management found that the system allowed more flexibility with the patrol points themselves and could provide additional information for the patrol officer regarding site details, risk assessments and other important site notes. The customer portal also enabled their customers to see their own reports without any interaction from control centre staff, significantly reducing the need to report manually. In addition, the use of the phone/patrol device which combined two devices into one was found to be more cost-effective and easier to manage than their existing solutions.
“I feel that this solution is the perhaps the most complete way forward for Security companies who operate in a key holding and alarm response environment. The technology is dependable and robust negating the need for excessive amounts of paperwork to held by patrol officers and limiting the need for constant unnecessary interaction between the attending officer and the Control staff thereby reducing mistakes and response times.” Tiras Turner, Control Centre Manager
SmartTask for your Business
SmartTask Attend Security and Mobile Guard can be used in a wide variety of security and guarding service areas to capture and report time and location of guard shifts, actions and activities in real-time by swiping NFC tags with inexpensive smartphones. The solution also enables security companies to comply with customer and legal requirements and to assist in monitoring guard performance.